Category Archives: healthcare

Yelp-Proof Your Clinical Practice – Alpha Launch!

The most common consultation question I’m asked is “What can I do about the negative Yelp review I just received?” Until now, there hasn’t been much that we can do other than do good work, listen to our clients’ feedback, and hope that we don’t upset someone enough for them to want to publicly complain [...]

A Yelp Review is Not an Authorization to Release Client Information: Online Reviews and Confidentiality

Today, on Twitter, I got pulled into an exchange about whether or not client reviews on websites can be assumed to be waiving their confidentiality rights. Thank you to @dr_wayne and @TherapyOnline, my two co-discussants in online ethical dilemmas. The conversation started in response to this posting describing how clinicians are more free to respond [...]

Living Social and Groupon, a Guest Post by Adam Alban, Ph.D., J.D.

Recently, on the Division 42  listserv, which I moderate, there was a thread about Living Social and Groupon. I referenced my former post on this issue and posed the question as to whether others believed this constituted “fee-splitting” as prohibited by our ethics code. My colleague Adam Alban, Ph.D., J.D. responded, and I thought his ideas about [...]

SXSW 2012 – WARNING: Are Online Reviews Bad for Your Health?

I’m back from SXSW, where I got rained on HARD and also got to network and socialize with some of my favorite people. My session was on the challenges raised by consumer reviews of healthcare providers. You can read the Storify story of tweets below. Thanks to everyone who came and asked great questions! Check [...]

50 Things Therapists Need to Know About Working with LGBTQ Couples

The Bay Area organization, Gaylesta, (The Gay, Lesbian, Bisexual, Transgender Psychotherapists Association of the Greater San Francisco Bay Area) is organizing a project called 50 Things You Need to Know About Working with LGBTQ Couples. They are asking both psychotherapists and LGBTQ couples who have gone to therapy to submit brief information about that experience [...]