Client Feedback on My Services
My Getting Better Data
Since 2012, I have been sending follow-up surveys to people who finish their work with me (unless they opt-out of being sent the survey). I send one request with a link. Out of respect for client autonomy, I don’t nag or send repeat requests to complete it.
My survey protects the privacy of people I’ve seen (only aggregate data is posted). Comments are never shared. In the interest of honesty, accuracy, and transparency, I include all responses I receive. I take the feedback — especially when it’s less favorable — seriously. I am grateful to those who have taken the time to provide it.
If you are a clinician who wants to use these questions, please understand that this is a copyrighted survey and is only available to use by purchase of Getting Better.
To understand more about why I’ve created this feedback survey, listen to my ten minute 2012 SXSW talk: “WARNING: Are Online Reviews Bad for Your Health?”
As of December 2020, my survey has been sent to 249 people.
71 people (28%) have completed it.
**If you are a former client of mine and you did not receive a link to this survey and you want to complete one, email or call me and I will send you the link directly.**
Click on each image to enlarge it.
Issues You Addressed During Treatment
Were Your Goals Met?
Number of Sessions
Overall Client Satisfaction
Key: Scale range is 1 – 5
1 = Very dissatisfied
2 = Somewhat dissatisfied
3 = Neutral
4 = Somewhat satisfied
5 = Very satisfied
Desire for Cultural Sensitivity
How Satisfied Were You By My Level of Cultural Sensitivity?
Likelihood of Referring Others to Me
